- Are you cruelty-free?
Yes, we are a 100% cruelty-free brand. Our products are never animal tested and we don’t use any ingredients that are tested on animals. No third parties test on animals on our behalf.
Geek info: Animal testing for cosmetic purposes was banned in the European Union in 2009. Since then, being cruelty-free is also a legal requirement for EU brands, like G&G.
- Are your products pregnancy-safe?
All of our products are pregnancy-safe, except A-Game 5 & 10. We do not recommend using retinoids during pregnancy due to the lack of research. We think that it’s always better to be safe than sorry.
- Are your products fungal-acne (Malassezia) safe?
Most of our products are Malassezia-safe, you can find this information on every product page at the end of the description section.
- Are your products vegan?
All of our products are vegan, except Calm Down, as it contains Lactobionic Acid derived from lactose.
- Are your products PEG-free?
Most of our products are not PEG-free. If you are worried about potential contamination issues, please know that with today's manufacturing methods, ethoxylated (aka PEG) ingredients are totally safe and contain impurities way below safety thresholds, if at all. We recommend you to read this article by the FDA on 1,4 dioxane (or lack thereof :)) in cosmetics.
Discounts & Prices FAQ
- Why don’t you do more discounts?
We try to keep our prices the best possible at all times, so we do discounts super rarely, only at special occasions. It is worth subscribing to our newsletter (you can do that at the footer section :)) as we like to make newsletter-only surprises.
- Do you give discounts for first purchases?
Our business policy is to keep our prices as low as possible all year round while offering amazing value for money products, so we don't have any discounts on quantity, shipping, or for first-time purchases.
- How can you make your prices so affordable?
We try to create products that are amazing value for the money. Two things help us with this: we are a mostly direct to consumer brand & we also have our own manufacturing, which means that we can produce our products cheaper than using third party contract manufacturers (which is the usual way for most indie brands).
- How to use your products?
There is a detailed How to use section after every product description on this page. Should you still have any more questions regarding product usage or how to introduce your G&G product into your routine, just send an email to firstname.lastname@example.org, and our customer service team will be happy to help you. We also share quite a number of routine examples on our IG page.
- My C-Glow turned yellow, should I bin it?
C-Glow turning yellow means it is getting less potent. Light yellow is still ok, but bin it, if it is dark yellow/brownish.
- What’s the shelf life of C-Glow?
The official shelf-life of C-Glow is 6 months from production, but as the product is on the market now for more than two years, we can say from experience that stored in the fridge unopened it keeps fresh for a few months longer. Once opened, please use it up within 3 months. The end of shelf life date printed on the bottle is stated in the standard EU format DDMMYYYY.
- My C-Glow mini bottle is empty. Is that normal?
The C-Glow mini bottle is an empty bottle as we also write it on our product page, so it is completely normal that it arrived empty and dry inside. As we recommend storing C-Glow in the fridge, we offer the mini bottle as an option next to C-Glow for people who would like to have a smaller portion in the bathroom while having the real bottle in the fridge.
- Is C-Glow mini bottle reusable?
Refilling the C-Glow mini bottle a few times is totally ok, but we recommend getting a new mini-bottle with every new bottle of C-Glow to make sure it is always clean & hygienic.
- Can I combine my exfoliant and my A-Game in the same routine?
Yes, you can, but it depends on your skin’s individual level of tolerance. If you are unsure, please read the How to use section of the chosen products here on the website, or drop an email to our customer service: email@example.com
- I’ve made an order but haven’t got any confirmation about it.
Please check your SPAM folder, it should be there in such cases. If it’s not there, then the payment wasn’t successful, and so the order is not valid or the email address was mistyped at ordering. Please get in touch with us if you’ve received a confirmation about payment, but not about the order.
- I’ve made a mistake in my order. Can I change it? Can I add or cancel an item in my order?
We’re able to change your order until our Fulfillment Center starts processing it. They’re very fast in that, so usually it means you have a few hours to change your mind and contact us. Please note that the Customer Service is closed for weekends and holidays, but so is the Fulfillment Center, so all your requests will be answered on the first business day after the weekend, and no packages are packed and shipped in these periods.
- Can I change my shipping address / give special instructions to the courier?
We're able to change or correct your shipping address before the order gets packed and shipped. No special instructions are possible through us. If you specified the wrong address and didn't contact us for an address change in time, we're not held responsible for any "undelivered" packages. (You may try to negotiate any special requests directly with the courier companies themselves.)