_shipping & payment
We use DHL for our standard shipping (takes about 3-8 day on average) and UPS 2nd Day Air for our express shipping.
The shipping cost is the following:
On purchases with a subtotal of $60 and over:
- Free standard shipping (DHL)
- $8.95 express shipping (UPS 2nd Day Air)
On purchases with a subtotal of less than $60:
- $6.95 standard shipping (DHL)
- $17.95 express shipping (UPS 2nd Day Air)
PLEASE ALWAYS CHECK THE DETAILS IN YOUR CONFIRMATION EMAIL (ITEMS ORDERED, SHIPPING ADDRESS)
We aim to pack and dispatch orders within 24-48 hours (excluding weekends and national holidays).
In busy periods (typically at special sales like Black Friday week, and during the end-of-year maintenance period), shipping your order may get delayed a few days (about up to a week). Thanks for your patience. :)
If your order contains C-Glow, it may get shipped a few (2-7) days late, as we keep a very low stock of C-Glow and produce it in small batches every week. We accept orders for this product even while the stock is "sold out", to be able to better handle the very low stock we normally keep to make sure the product on stock is always super fresh.
You can pay in the webshop via Shopify Payments or Credit Card (MasterCard, Visa, Maestro or American Express). Payments are collected in USD.
If you would like to see another payment method that would be more comfortable for you, drop us an email and let us know. We might be able to improve our site and provide it in the future! :)