Shipping Information
We use DHL for our standard shipping (takes about 3-8 days on average, DHL applies USPS in many areas as a subcontractor) and UPS 2nd Day Air (takes 2-3 business days) for our express shipping.
Please note that these shipping timelines are estimates and not guaranteed. We do our best to ship your package as soon as possible (for more details, see below); however, once shipped, it depends on the shipping company when the package arrives and is out of our control. We ship from Chattanooga, Tennessee.
The shipping cost is the following:
On purchases with a subtotal of $60 and over:
- Free standard shipping (DHL)
- $8.95 express shipping (UPS 2nd Day Air)
On purchases with a subtotal of less than $60:
- $6.95 standard shipping (DHL)
- $17.95 express shipping (UPS 2nd Day Air)
PLEASE ALWAYS CHECK THE DETAILS IN YOUR CONFIRMATION EMAIL (ITEMS ORDERED, SHIPPING ADDRESS)
We aim to pack and dispatch orders within 24-48 hours (excluding weekends and national holidays).
In busy periods (typically at special sales like Black Friday week, and during the end-of-year maintenance period), shipping your order may get delayed a few days (up to a week). Thanks for your patience. :)
If your order contains C-Glow, it may get shipped a few (2-7) days late, as we keep a very low stock of C-Glow and produce it in small batches every week. We accept orders for this product even while the stock is "sold out", to be able to handle better the very low stock we usually keep to make sure the product in stock is always super fresh.
Payment Information
You can pay in the webshop via Shopify Payments or Credit Card (MasterCard, Visa, Maestro or American Express). Payments are collected in USD.
If you would like to see another payment method that would be more comfortable for you, drop us an email and let us know. We might be able to improve our site and provide it in the future! :)